Payment & Billing Policy

Last Updated: September 20, 2026

Elessora is committed to presenting payment and billing information clearly so customers can understand the terms that apply before completing a purchase.

Accepted Payment Methods

Elessora accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Please select one of the available payment methods presented during checkout when completing your order.

Transaction Currency

All Elessora transactions are processed in United States Dollars (USD).

Product prices and order amounts are presented in USD.

Billing Information

When placing an order, customers should provide accurate and complete billing information for the payment method being used.

Please review your billing and order information carefully before completing checkout.

Payment Methods and Checkout

The payment options stated in this policy are the payment methods accepted by Elessora.

The available payment method selected during checkout should be completed as part of the order-placement process.

Elessora does not make additional claims in this policy regarding specific payment processors, encryption technologies, fraud-detection systems, PCI certifications, or other payment-security certifications that have not been expressly established in our store information.

Shipping Information

Orders are processed and shipped in accordance with the Elessora Shipping Policy.

Current shipping terms include:

  • Selling Region: United States
  • Transaction Currency: USD
  • Business Days: Monday–Friday
  • Order Cut-Off Time: 4:00 PM (GMT-5)
  • Handling Time: 3–5 business days
  • Transit Time: 5–19 business days
  • Estimated Delivery: 8–24 business days
  • Standard Shipping: Free
  • Tracking: Sent by email with a tracking link after shipment

The 8–24 business-day delivery timeframe is an estimate and is not presented as a guaranteed delivery date.

Please review our Shipping Policy for complete shipping information.

Returns, Exchanges, Cancellations, and Refunds

Returns and refunds are governed by the Elessora Return & Refund Policy.

Current terms include:

  • Return Window: 30 days from delivery
  • Inspection Time: 1–3 business days after receipt
  • Refund Processing: Within 10 business days after inspection and approval
  • Refund Method: Original payment method
  • Exchanges: Available for eligible products
  • Cancellation: Available before shipment
  • Return Shipping: Free for approved returns and exchanges
  • Restocking Fee: None

Customers must request and receive approval before sending a return.

The Operating Address listed below is not designated as Elessora's Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Please review our Return & Refund Policy for the complete return process.

Privacy

Information provided during the shopping and checkout process is handled in accordance with Elessora's Privacy Policy.

Please review the Privacy Policy for information regarding how personal information is collected, used, and handled.

Payment or Billing Questions

If you have a question about a payment, billing information, an order, or one of our store policies, please contact Elessora at info@elessora.com.

Our expected response time is within 48 business hours.

Contact & Business Information

Store Name: Elessora
Operating Address: 200 Petersville Rd, New Rochelle, New York 10801, United States
Contact Email: info@elessora.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

The address above is Elessora's Operating Address for business identification and transparency. It is not designated as a Return Address, warehouse, fulfillment facility, or automatic destination for product returns.