Shipping policy
Last updated: September 20, 2026
At Elessora, we believe the delivery experience should be as clear and considered as the lighting selected for your space. This Shipping Policy explains where we ship, how orders are processed, our estimated delivery timeframes, shipping costs, and how tracking information is provided.
Shipping Region
Elessora currently sells and ships orders within the United States.
All transactions are processed in United States Dollars (USD).
Shipping Cost
Elessora provides free standard shipping on orders within our selling region.
There is no standard shipping charge added to eligible orders covered by this policy.
Business Days
Our business days are:
Monday–Friday
The handling, transit, and estimated delivery timeframes shown in this policy are stated in business days.
Order Cut-Off Time
Our order cut-off time is:
4:00 PM (GMT-5)
This timezone is used consistently for Elessora's customer-facing order cut-off information.
Order Handling Time
Orders have a handling time of:
3–5 business days
Handling time refers to the period allocated for an order before shipment.
This timeframe is separate from the transit time that begins once the order has been shipped.
Transit Time
After shipment, the estimated transit time is:
5–19 business days
Transit time refers to the estimated period during which the shipment is in transit toward its delivery destination.
Estimated Delivery Time
The total estimated delivery timeframe is:
8–24 business days
This estimate reflects the combination of:
- Handling Time: 3–5 business days
- Transit Time: 5–19 business days
- Total Estimated Delivery: 8–24 business days
The stated delivery timeframe is an estimate and not a guaranteed delivery date.
Shipping Timeline at a Glance
| Shipping Detail | Timeframe |
|---|---|
| Business Days | Monday–Friday |
| Order Cut-Off Time | 4:00 PM (GMT-5) |
| Handling Time | 3–5 business days |
| Transit Time | 5–19 business days |
| Estimated Delivery | 8–24 business days |
| Standard Shipping Cost | Free |
Order Tracking
After your order has shipped, Elessora will send tracking information to you by email with a tracking link.
You can use the tracking link provided in the shipment email to follow the progress of your delivery.
If you have a question regarding your tracking information or order status, please contact us at info@elessora.com.
Our expected response time is within 48 business hours.
Understanding Handling and Transit Times
To make our delivery estimates easier to understand, the shipping process is divided into two stages.
1. Handling
Your order first goes through the handling period.
Handling Time: 3–5 business days
2. Transit
Once the order has shipped, it enters the transit period.
Transit Time: 5–19 business days
Together, these periods provide Elessora's stated estimated delivery timeframe of:
8–24 business days
Delivery Estimates
Delivery dates and transit periods shown by Elessora are estimates rather than guaranteed arrival dates.
Customers should therefore use the 8–24 business-day estimated delivery timeframe when planning for an order.
If you have questions regarding the status of an order, you may contact Elessora using the contact information below.
Returns and Shipping
Shipping and returns are handled under separate processes.
If you wish to return an eligible order, you must first contact info@elessora.com and request a return. If your request is approved, Elessora will provide the applicable return instructions.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
The Operating Address listed below is provided for business identification and transparency. It has not been designated as Elessora's Return Address.
For approved returns and exchanges, return shipping is free and there is no restocking fee.
For full return and refund terms, please refer to Elessora's Return & Refund Policy.
Need Assistance With Your Order?
If you have questions about shipping, tracking, delivery timing, or an existing order, please contact Elessora by email.
We respond to inquiries within 48 business hours.
Contact & Business Information
Store Name: Elessora
Operating Address: 200 Petersville Rd, New Rochelle, New York 10801, United States
Contact Email: info@elessora.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
The address above is Elessora's Operating Address for business identification and transparency. It should not be treated as a shipping warehouse, fulfillment facility, or Return Address, and customers should not send returns there unless specifically instructed to do so as part of an approved return process.